Terms & Conditions

Complaints Policy:

At Clearwater Property Partners, we are committed to providing exceptional service and addressing any concerns you may have promptly and effectively. We take all complaints seriously and strive to resolve them in a fair and timely manner.

How to Submit a Complaint

If you have a complaint, please contact us via email at hello@clearwaterpropertypartners.com. In your email, please include:

Your name and contact details
A detailed description of your complaint

Any relevant documentation or evidence

Our team will thoroughly investigate your complaint, which may involve contacting you for further information. We aim to provide a resolution within 14 business days. If more time is needed, we will keep you informed of the progress.

If you are not satisfied with our response, you may request a review of the decision. Please indicate this in your email response, and a senior member of our team will re-evaluate your complaint.

We value your feedback and use it to improve our services continually. Thank you for helping us maintain the high standards at Clearwater Property Partners.

GDPR:

At Clearwater Property Partners, we are dedicated to protecting your personal data and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

Data Collection and Use:

We collect personal data when you:

Contact us via email or our website
Sign up for newsletters or join our community
Use our services

We use this data to:

Provide and manage services
Communicate with you
Improve our offerings
Comply with legal requirements

Data Security: We ensure data security through:

Encryption and secure servers
Restricted access to personal data
Regular security reviews

Your Rights: Under GDPR, you have the right to:

Access your data
Correct inaccurate data
Request data deletion
Limit data processing
Receive data in a portable format
Object to data processing

To exercise these rights, contact us at hello@clearwaterpropertypartners.com.

Data Retention: We retain personal data only as long as necessary for our purposes and legal obligations.

Contact Us: For questions or concerns about our GDPR compliance, please reach out to hello@clearwaterpropertypartners.com.

We are committed to protecting your privacy and ensuring your data is secure.

Anti-Money Laundering (AML) Policy:

At Clearwater Property Partners, we are dedicated to preventing money laundering and terrorist financing in compliance with legal requirements.

Our Commitments: We implement robust procedures to detect and prevent money laundering activities, including:

Customer Verification: We verify client identities and understand their business activities.
Monitoring: We continuously monitor transactions for suspicious activity.
Record Keeping: We maintain accurate records as required by law.

Training: We train our staff to detect and report suspicious activities.

Reporting Suspicious Activities:

We have established protocols for reporting any suspicious activities to the appropriate authorities. Our team is trained to follow these protocols diligently to ensure compliance with AML regulations.

Client Responsibilities:

We may request additional information or documentation from our clients to comply with AML regulations. Your cooperation is crucial in helping us maintain a compliant and transparent environment.

For any questions or concerns regarding our AML Policy, please contact us at hello@clearwaterpropertypartners.com.

Clearwater Property Partners is dedicated to maintaining the highest standards of integrity and transparency in all our operations. Your support and cooperation are essential in our efforts to combat money laundering and financial crime.